Terms & Conditions

All orders and purchases made through this website are subject to the Terms and Conditions outlined below. These Terms and Conditions may change from time to time without prior notice, at our discretion.

This website is owned and operated by Boreal Ventures Canada (a division of Canphoto). All orders and purchases made through this website shall be subject to these Terms and Conditions.

These Terms and Conditions, the use of this website and any order or purchase made through the facilities of this website shall be governed by the laws of the province of Ontario and the laws of Canada applicable therein. The user is also responsible for complying with these laws. The United Nations Convention on Contracts for the International Sale of Goods will not apply.

You may only purchase or order items for non-commercial and lawful purposes – any other use is not permitted, and you must be 18 or older to purchase from the website. You agree to pay for all charges noted herein as payable by you. We reserve the right to limit the quantity of items that you may buy. We also reserve the right to cancel orders at our discretion.

Boreal Ventures Canada may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All sizes and weights quoted on this site are approximate. All prices listed on this website are in Canadian dollars and all charges will be processed in Canadian dollars.

The Boreal Ventures Canada will use commercially reasonable efforts to deliver items as quickly as possible and within the time periods indicated; however, Boreal Ventures Canada. will not be responsible for any delays in delivery which are beyond its control – all items are delivered by a third party, and delivery is governed by their shipping contracts. Where delivery is delayed, Boreal Ventures will notify you as soon as possible. We reserve the right not to ship to certain addresses.

 

Processing Time:

You can expect your order to be processed within 1-3 business days, provided the items are in stock and there are no problems with payment verification. You will be contacted if processing time will run beyond this period. Boreal Ventures Canada does not offer same day shipping.

In the case of pre-ordered items, or orders of mixed in-stock/pre-order items, orders will ship complete once pre-ordered items have arrived.

 

Returns & Cancellations:

Customer satisfaction is our number one priority. If you receive a product other than what you ordered, or your order is incomplete or damaged, please contact us and we will work with you to resolve the issue.

 

Return Policy

Returns and cancellations are solely determined by Boreal Ventures Canada. Items in the customer’s possession for longer than 14 days will not be accepted for return. All returns are subject to a 10% restocking fee. Once an item is shipped it can no longer be cancelled. If you knowingly receive the incorrect product and open the packaging, the product may not be returned. Returned merchandise must retain all original tags and packaging, and be returned in new/sellable condition. Returned items must not be have been used. There are no refunds or exchanges on matches, fuel or custom ordered products.

We are authorized dealers of all of the brands that we represent and all of our products are covered by their manufacturer’s warranties. Please contact us directly regarding these warranties. All manufacturer warranty claims are to be directed to the product manufacturer NOT Boreal Ventures Canada.

Returned items must be sent via insured, prepaid Regular Parcel Post. Insuring your return allows you to track your parcel with Canada Post. We are unable to accept CODs or courier deliveries.